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Question: I have an hp laptop series g60-121wm, and i need some help/ advice.?

(Posted by: on 2010-08-31 20:20:16)

It crashed in a major way; meaning the hard drive went kaput! Anyway we had it replaced, and did the system recovery disk bit, and now the program MS Works will not work. It is a mystery to me and I would like to use the software featured on the laptop, but I don't know how to fix it. I know that a professional should look at it, but right now I can't afford it. Does anyone know of anything that can be done in order to fix these problems that I might be able to do? Besides the recovery disks made when first purchased I don't own any other software for this computer. I have asked the Hp people for a copy of the Windows version (Vista) but the only reply I have gotten is that I need to purchase the copy. I can do a few things on here as far as repair so I am not completely computer illiterate, but I'm no computer doctor either. At the very least can anyone direct me to the nearest fix it web site that may be able to help me? Or maybe give me a link to a good free word processor? I forgot to include the fact that every time I try to open MS Works I get a pop up window that states : Windows Explorer has stopped working.

Posted by: Tony Clark on 2010-09-01, 15:32:12

Somewhere along the reformatting process it had a problem. Windows explorer is everything you see on your laptop. This means the task bar, icons, windows, etc. If it crashes, it should automatically restart (you will notice the icons and desktop "refresh " with a blink or 2). I would recommend you reformat it again and make sure nothing goes wrong. As for the recovery disks you made when you first got your laptop, those are it. Those should have the programs needed for your reformat. As HP said, and it is all over their policy, you would need to purchase a new one if you need it. I would first reformat and then purchase a new one if I still need it. Also, back up your files to another computer before you reformat. This is a device that allows you to do so: topmicrousa.com/ bt-300.html You connect the old hard drive to this device, and then the device to a another computer or laptop via USB. You would then be able to access all the files on it. I got the device off a PC World Magazine Article. Best of luck!