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Question: Did laptop repair company diagnose laptop fault incorrectly?

(Posted by: on 2012-01-09 10:03:09)

I recently sent off my laptop to a repair company cause it would barely charge I was convinced it was the dc jack that was the problem cause it felt loose and i remember it was never so loose, so the laptop company i sent to diagnosed it as only needing a new charger so i cancelled the order cause they wanted £40 for a new charger but bought one cheaper elsewhere (still had to pay £69.99 for the service, even though that would have covered a dc jack repair if it needed it)... anyway had my laptop returned and plugged in my new charger, it charges better while the other charger barely does but it still has to be held in a certain way to charge... did i pay £69.99 for a false diagnosis?.. and if its any help the charger tip gets too hot to touch when charging... and my other charger also did that too.

Posted by: Trish on 2012-01-09, 10:05:10

It was a wrong diagnosis, there is obviously a problem with the jack.

Posted by: Jonut on 2012-01-09, 10:06:23

I think you have both a faulty dc jack and a bad charger but I can't be sure since I didn't see the laptop

Posted by: nikkai on 2012-01-09, 10:07:45

If the new adapter has the same fault as the old one (the jack plug gets hot) then the fault is still there so I would return to the point of purchase and see about getting a better repair for the laptop before the mother board connection burns out due to the high resistance of the poor connection of the jack plug and socket, their diagnosis has NOT repaired the fault so they have not fulfilled their part of the job to repair the laptop